INSTRUCTOR PROFILE

APINYA K.

CAREER SUMMARY
Mr. Khunapinya is a principal consultant and senior management of a management consultant company with specific expertise in:

• Management Consulting
• Project Management regardless of technology and industry
• Project quality/capability assessment
• Information Technology i.e. Systems Architecture, IT Infrastructure Management, IT Service Management, Enterprise Application Development
• Business/IT process redesign

Mr. Khunapinya has 15 years experience in information technology design & implementation, IT project management, and IT services & support organization management.

Mr. Khunapinya used to involve in several strategic projects of well-known organizations in Thailand. The scopes of projects were range from development of core business application to design and deployment of new business operations.

AREAS OF EXPERTISE
Mr. Khunapinya is an expert in the following areas:

• Business and IT integration from business strategy, people, process, and technology aspects
• IT architecture – assessment, design, and deployment
• IT Service Management (ITIL) – training, process design, and deployment
• IT Capability Assessment from people, process, technology aspects
• IT strategy development
• Project Management
• Business continuity and IT disaster recovery plan development and test

PROFESSIONAL EXPERIENCES

• Management in Technical Architect and IT Integration department of a leading local software company
• Project manager in the big-five consulting organization – managed several large projects for leading local companies
• Senior management in IT Systems & Support organization in one of the largest local telecommunication service providers – managed and supervised IT infrastructure design and support team
• Trainer in various areas i.e. IT Service Management, Project Management, and IT Architecture

SAMPLE PROJECTS

• Assessment of IT capability for one of the large Thai banks. The assessment was to benchmark the bank’s IT capability with that of the leading world-class IT organization, and to provide gap closure recommendations
• Design application architecture for front and back office system for brokerage firms
• Development of strategic business application for one of the large state enterprises. The application was used to support the end-to-end operation of more than one thousand outlets all over Thailand
• Design and deployment of new business operation model for one of the leading Thai banks. The new business operation was totally different from the existing operating model, and had wide impacts on the bank operation and customer services
• Giving supervision and advisory to the project teams on various IT related projects in one the leading mobile operator. The major projects are:
  • Migration of e-mail domain
  • Deployment of new desktop policy
  • Implementation and deployment of system management capability
  • Design and implement of infrastructure for multimedia services
• Development of IT disaster recovery plan and business continuity plan
• Development of strategy to merge IT infrastructure and organization of two telecommunication companies
• Co-conduct ITIL practitioner class for large financial organization in Thailand in the following areas:
  • IT Service Delivery
    • Service Level Management
    • Financial Management for IT Services
    • Capacity Management
    • Availability Management
    • IT Service Continuity Management
  • IT Service Support
    • Service Desk
    • Incident Management
    • Problem Management
    • Change Management
    • Release Management
    • Configuration Management
    • Co-develop business continuity plan for major department of the central bank

ACADEMIC DEGREES

• Undergraduate degree in Computer Engineering (B.Eng.)
• Post-graduate degree in Master of Business Administration (MBA)